Assessor Resource

ICTICT530
Design user experience solutions

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to design solutions using a user experience (UX) methodology, with the users’ experience at the centre of design. In this unit, a user refers to a customer or client who will interact and use a product, service and/or platform.

The unit applies to those working as business and systems analysts, as well as developers of software, games, websites, applications, products and services. UX design aims to improve, optimize and add value to the users’ experience of a designed solution (product, service or platform).

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

design and document at least one user experience (UX) solution for a user group of at least 3 people.

In the course of the above, the candidate must:

undertake research and consultation

test, adjust and improve solution to desired outcome.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

consultation and communication techniques and methodologies applicable to designing user experience solutions

UX principles and values, including usefulness, aesthetics, desirability, useability and function

UX methodologies and techniques, including:

design thinking

use-mapping and journey exercises

market segmentation

testing solution on user groups

testing function and useability

validating user experience of solution.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

wireframe and prototype tools and templates

design problem or business case

user group of at least three different people.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

design and document at least one user experience (UX) solution for a user group of at least 3 people.

In the course of the above, the candidate must:

undertake research and consultation

test, adjust and improve solution to desired outcome.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

consultation and communication techniques and methodologies applicable to designing user experience solutions

UX principles and values, including usefulness, aesthetics, desirability, useability and function

UX methodologies and techniques, including:

design thinking

use-mapping and journey exercises

market segmentation

testing solution on user groups

testing function and useability

validating user experience of solution.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

wireframe and prototype tools and templates

design problem or business case

user group of at least three different people.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Define current problem according to business needs 
Research problem and alternatives in market 
Set data metrics and goals, and define design success according to business needs 
Research user groups and confirm groups suitable for consultation 
Research problem, required user group information and solutions in market 
Document research and synthesise findings 
Interview user groups and document user experience findings and feedback according to user and market segmentation 
Create user group personas and map to user experience problems and improvement opportunities 
Develop wireframes to communicate user experience according to current problem 
Workshop and determine solutions according to user experience, problems and improvement opportunities identified 
Confirm best solution with required personnel and client according to UX principals and user needs 
Develop solution prototype according to confirmed solution 
Test solution according to required methodology 
Collect feedback from user groups and adjust solution according to UX principles and user needs 
Finalise solution and document work according to organisational requirements 
Finalise and confirm UX solution 
Document and collate findings and solution documentation according to organisational requirements 
Present solutions to required personnel 
Integrate UX design into solution according to business need 

Forms

Assessment Cover Sheet

ICTICT530 - Design user experience solutions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

ICTICT530 - Design user experience solutions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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